Command reference · Premium

Ticket text commands

These commands help support staff perform daily ticket actions directly inside the ticket channel.

Action	What it does
Close	Closes the ticket.
Add User	Adds a member to the channel.
Remove User	Removes a member from the channel.
Claim	Assigns the ticket to a staff member.
Reminder	Reminds the ticket owner to reply.
Rename	Changes the ticket channel name.

On the Tickets page, enable Text Commands, turn on each action you need, and add aliases such as close or rename. An alias triggers the action when sent inside an open ticket.

Choose deliberate aliases

Avoid common words that may appear in a normal conversation. Use clear names or a prefix understood by your support team.

Ticket permissions still apply. Enabling a text alias does not give the sender a new permission.